Privacy Policy

1. About this Privacy Policy

This policy applies to personal information collected through the website, appointment enquiries, private salon consultations, treatment bookings, newsletter subscriptions and related client communications.

We aim to handle personal information with care, discretion and in accordance with applicable Australian privacy requirements.

2. Information we may collect

Depending on how you interact with us, we may collect:

• your name, email address and telephone number;
• appointment dates, booking preferences and service requests;
• billing or transaction information where required;
• consultation notes relevant to requested beauty or aesthetic services;
• communications you send to our team;
• technical website information such as browser, device and usage data;
• newsletter or marketing preferences where you choose to subscribe.

3. How we use your information

We may use personal information to:

• arrange and manage appointments and private suite reservations;
• provide requested salon, hair, skincare and aesthetic services;
• respond to enquiries and provide client support;
• maintain accurate service and consultation records;
• process payments, invoices or related administrative matters;
• improve our website, client experience and service quality;
• send updates or offers where you have opted in to receive them;
• meet legal, regulatory, safety or professional obligations.

4. Sensitive and treatment-related information

Certain aesthetic or skincare services may require information about sensitivities, allergies, prior treatments or other details that are relevant to delivering the requested service safely.

5. When we may share information

We do not sell personal information. We may disclose information to trusted service providers where this is necessary to operate our business, for example website hosting, booking systems, payment processing, professional advisers or technology support.

We may also disclose information where required by law or where necessary to protect the safety, rights or legitimate interests of our clients, staff or business.

6. Data security and confidentiality

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to client information is limited to personnel and service providers who require it for legitimate operational or professional purposes.

7. How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for ongoing client service, or to satisfy legal, accounting, insurance or professional obligations.

8. Access, correction and privacy choices

You may contact us to request access to personal information we hold about you or to ask that inaccurate information be corrected.

You may also withdraw consent for optional marketing communications at any time. Where an applicable privacy right is subject to an exception or legal requirement, we will explain this where appropriate.

9. Cookies and website technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse website performance and, where permitted, support marketing activity.

10. Contact us about privacy

If you have a privacy question, request or concern, please contact: